Service Agreement

Trusted Tech Support provides the following residential technology services:

• Remote computer help via phone or screen-sharing
• On-site tech support at your home in Pinellas County
• Software updates and installation
• Basic security settings and antivirus configuration
• Browser cleanup, organization, and bookmarks
• Scam-awareness coaching and online safety education

To be fully transparent, the following services are outside our scope:

• Data backup or data recovery services
• Electrical wiring or low-voltage work
• Security camera or alarm system installation
• Managed security monitoring
• Penetration testing or advanced cybersecurity
• Business or commercial IT services

• When to pay: Payment is due at the time of service unless otherwise arranged.
• Accepted methods: We accept cash, check, and major credit/debit cards.
• Estimates: We will always provide an estimated cost before beginning work. If additional time or work is needed, we will ask your permission first.
• No hidden fees: You will never be charged for something that was not discussed and agreed upon beforehand.

• Scheduling: Appointments are scheduled at a time that works for you. We will confirm your appointment by phone or email.
• Cancellations: If you need to cancel or reschedule, please give us at least 24 hours notice. We understand things come up — there is no penalty for cancelling.
• Late arrivals: If we are running late, we will call you to let you know and give you a new estimated arrival time.

• Best effort: We will do our best to resolve your issue. However, some problems may require additional visits, specialized repair, or may be beyond the scope of our services.
• No guarantee of data: While we take great care with your devices, we are not responsible for data loss. We recommend having important files backed up before any service.
• Hardware issues: If we discover a hardware problem during a software service, we will let you know and discuss options. We do not perform hardware repairs.
• Third-party software: We are not responsible for issues caused by third-party software, manufacturer defects, or internet service provider outages.

• Your information is safe: We will never share, sell, or misuse your personal information.
• Device access: We will only access the parts of your computer or device that are necessary to resolve your issue.
• Confidentiality: Anything we see on your screen during a service session is treated as private and confidential.