Service Policies
We believe in being upfront and honest. Here are our policies so you know exactly what to expect.
Scheduling Policy
- Appointments are available Monday through Friday, 9 AM to 5 PM.
- Saturday appointments may be available by request.
- We will confirm your appointment by phone or email at least one day in advance.
- If you need to reschedule, please call us at least 24 hours before your appointment.
- Same-day appointments may be available for urgent issues — just call us.
Payment Policy
- Payment is due at the time of service.
- We accept cash, checks, and major credit or debit cards.
- We will always tell you the estimated cost before we start working.
- If the job takes longer than expected, we will ask your permission before continuing.
- There are no hidden fees or surprise charges — ever.
Cancellation Policy
- You may cancel or reschedule your appointment at any time.
- We kindly ask for at least 24 hours notice if possible.
- There are no cancellation fees or penalties.
- If we need to cancel or reschedule, we will notify you as soon as possible and find a new time.
Privacy & Security Policy
- We will never share or sell your personal information to anyone.
- We only access the parts of your device needed to fix your issue.
- Anything we see on your screen is treated as private and confidential.
- We do not install tracking software or unnecessary programs on your devices.
- Your passwords and login information are never recorded or stored by us.
On-Site Visit Policy
- We will always identify ourselves when arriving at your home.
- We will call before we arrive so you know when to expect us.
- You are welcome to stay with us and watch while we work on your device.
- We will explain what we are doing in plain language as we work.
- We treat your home with respect — we will leave everything as we found it.
Remote Support Policy
- Remote sessions are conducted via a secure screen-sharing tool.
- We will walk you through how to connect step by step — it is easy.
- You can see everything we do on your screen during the session.
- You can end the remote session at any time.
- We will never access your computer without your knowledge and permission.
Satisfaction & Follow-Up Policy
- If the issue is not resolved, we will schedule a follow-up at no extra charge.
- We may check in with you after service to make sure everything is still working.
- If you are not satisfied, contact us within 7 days and we will make it right.
- Your feedback helps us improve — we welcome your honest opinions.
Have Questions About Our Policies?
We are happy to explain anything in more detail. Just give us a call or send us an email.
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